Approximately 8 in 10 Americans shop online, according to the Pew Research Center. However, some items need to be bought in person in order to ensure quality materials and customer service. Buying a cemetery monument online is one of the worst mistakes you can make, especially if you spend thousands on something the cemetery won’t approve. Continue reading to learn why you should always buy from monument dealers.
Headstones Look Different in Person
Colors can look different online than they do in person. What might have looked like a beautiful earthy red on your computer screen could be fire engine red in person. Likewise, it’s easy for online retailers to mislead consumers on the quality of materials used for headstones. When you finally see the cemetery headstone you ordered online, you may be disappointed to find that it looks cheap.
When you buy headstones through monument dealers, you can be sure you’re getting quality. We give you the opportunity to check out our granite slabs in person before making a decision. We understand that choosing cemetery monuments is as much an emotional decision as it is a financial one, which is why we take the time to explain all your options.
No Hidden Expenses
Many people believe that shopping online can save them money. However, the price advertised by online retailers isn’t the final price you’ll pay after charges for shipping and receiving. Online retailers also tack on fees for installing, setting, and laying the foundation for an upright headstone.
Buying headstones online is expensive, which is why you’re better off consulting with your local monument dealer. We are respectful of your budget and will do everything we can to help you find the perfect cemetery monument.
Excellent Customer Service
We help you through every step of picking out a cemetery monument for you or a loved one. We can help turn your headstone designs into reality. For example, you may choose to engrave a cross or other religious symbol on a tombstone to honor your loved one’s faith.
Unlike online retailers, we are able to answer any questions you might have during the process. A headstone is a significant purchase, which is why we make ourselves available to answering questions. Online retailers, on the other hand, may hide their contact information or make it difficult to get past automated messages.
Consult with your cemetery to learn what requirements they have for memorials. For example, certain cemeteries only allow flat grave markers for easier maintenance. Only allowing certain monuments also protects the aesthetic of the cemetery as a whole. If you plan on having a tall or unique monument, ask the cemetery for approval before placing your order. If you want, we can even ask the cemetery for you.
Black Monument in Grand Rapids is dedicated to helping families just like yours honor loved ones with custom headstones. To browse our selection of cemetery monuments, grave markers, and headstones for sale, call (616) 452-7802.